AI Voice Technology for Customer Support and Ad Campaigns
AI voice technology can be used for a variety of customer service uses, including ad campaigns, IVRs, and customer support. An AI voice is designed to sound like a real person and engage your target audience – a crucial component of generating higher conversions and revenue. Offering customer support with AI capabilities is also a valuable strategic differentiator for businesses. However, not all customers speak English fluently. Therefore, it is critical to understand your audience before implementing AI voice technology.
AI voice technology can be helpful for companies that cater to global customers. For example, if a client is from another country, they may wish to interact with them in their native language. Businesses often need to provide customer service in several languages. AI voices can help with this problem, since they can be set up as an IVR and can handle the majority of customer service issues. While they do not replace the need for human interaction, they are a great addition to global businesses.
Brand marketers are increasingly using variations in their ads. These ads take less than a minute to convey the necessary information. Creating an engaging story within that time requires skillful storytelling and emotional intelligence, which AI voices lack. In addition, each ad may be read by a different AI voice, resulting in a different message. While it may be easy to create variations within the same ad, it is vital to keep the brand’s soul in mind.
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